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Consultation
Services
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identification and resolution is often a difficult task for busy executives. In
many instances it is advantageous to have the assistance from an experienced,
unbiased professional management or software consultant. JoePalma Systems
consultants have hands on experience in a wide variety of environments ranging
from large automated warehouses to sophisticated customer contact centers. We
can help you identify and resolve problems with your business processes,
information systems, or technology utilization. JoePalma Systems consulting
methodology includes, but is not limited to, the following tasks: |
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Businesses
often treat symptoms instead of addressing the actual cause of a problem.
For instance, a high abandonment rate in the customer service contact center
might be perceived as a shortage of personnel when the actual problem could
be related to other factors such as poor system response, necessary
information not readily available, incorrect information displayed or in
wrong sequence, employees at fax machine, etc. Our experience and focus
allows us to zero in on the real issues causing the problem.
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Knowing
the source of a business problem is not enough. Proper problem resolution
requires an in depth understanding of the effects of the problem, either in
terms of value (dollars) or opportunity. Problem resolution decisions should
always be based upon some tangible benefit such as increased profits,
improved customer loyalty, or other strategic objective. To accomplish this
you will need a reasonable idea of the cost / value of the problem.
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After
the nature and scope of the problem have been identified, it is time to
evaluate and select a methodology for resolution. In some cases the
cost/benefits might outweigh the problem, in which case the decision will be
easy: do nothing. In most cases, however, this is where an experienced
consultant can be most beneficial. JoePalma Systems can assist you in the
evaluation and selection of software solutions, technology and hardware
solutions, and process enhancement strategies. JoePalma System's broad based
experience allows us to identify which solutions will be most appropriate
for your business problem.
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Change
within an organization is never easy. That is often why the problem existed
in the first place. Solution implementation requires diligent, systematic
management to succeed. Proper planning and precise timing are necessary to
guarantee ongoing business operations during implementation. JoePalma
Systems services such as project planning and management, design review,
product acquisition, installation, testing, and training will help insure
the success of your project.
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Some of our Consultancy services includes the following:
For further information please complete the form below
and we will be more than happy to be your consultant.
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© 2004 JoePalma Systems Limited
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